Returns & Exchanges
All non-perishable items with a manufacturing defect should be returned in their original packaging within 30 days. No perishable items may be returned, though we ask you to contact our customer service department to discuss it further. For product return address on defective items please contact our customer service team. Refunds are given on defective items only.
Delivery Information
Most orders are shipped same day from the date the order is received. Large orders can take 7 to 10 business days. Warehouses are strategically placed to ship same day and arrive next day ground shipping.
Deliveries are made Monday through Friday between 7:00am to 4:30pm.
Privacy Policy
Your privacy is our promise. At First Motion Products it is our policy not to disclose any customer information including, and not limited to your name, address, phone number, or email address to any third party. Your customer information is completely confidential and will not be traded or sold for any reason.
Shipping
All prepaid orders over $1500 receive free shipping. All other orders will incur normal shipping fees.
Commercial Deliveries
Business deliveries are made Monday through Friday between the hours of 7:00am and 4:30pm.